Missing a lot of exceptions

[floch]

Hi,
We are having some issues understanding the information from the installer analytics platform.

Specifically we get a fair amount of failures when looking at the install screen, for example right now we have ~400 fatal errors my assumption is that we then should have roughly 400 exceptions with logs in the exception screen. However there we have 21 exceptions.
My hope was that we should be able to use the analytics platform to get more information about failed installations but right now it provides very little value seeing that it seems to ignore most of the failed installations.

Is this a configuration error or am I misunderstanding the way the platform is intended to be used?

[Catalin]

Hello,

This is currently under investigation on our side.

Please allow me some more time and as soon as I'll have a conclusive answer, I'll update this thtead.

Best regards,
Catalin

[Catalin]

Hello,

If possible, could you please forward me the following:

- a copy of the Advanced Installer Project (AIP) file

- a download link for the setup

by email at support at advancedinstaller dot com so I can run some tests and further investigate this?

Best regards,
Catalin

[floch]

Sent a email this morning, thanks for looking into it.

[Catalin]

Hello,

Thank you for the provided resources.

I wanted to followup on here to let you know that this will take a while longer, as I've just now opened a ticket for the dev team to further investiagate this.

I've tried to do so myself, but I wasn't quite able to.

Thank you for your further patience on this!

Best regards,
Catalin