Hello,
This can happen if you try to install the package on a modern operating system such as Windows 10, 11.
This prerequisite is already included in new operating systems, and if you want to prompt for its installation, you need to check the desired
supported Windows Versions from the
Conditions tab of your prerequisite:
- prereq condition.png (39.34 KiB) Viewed 4244 times
If that is not the case, can you please send us the .AIP (setup project) file by email to
support at advancedinstaller dot com so we can further test and investigate this? Also, tell us on which operating system you are trying to install the configuration.
Best regards,
Liviu